Last Updated: January 08, 2026

1. Information We Collect

When you book a ticket through our online reservation system, we collect the following information:

• Personal Information: Name, mobile number, email address (optional)
• Booking Information: Travel date, departure location, destination, seat selection
• Payment Information: Payment transaction details (processed securely through PayHere.lk)
• Technical Information: IP address, browser type, device information, booking timestamp

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and confirm your bus ticket bookings
• Generate and send e-tickets to you
• Communicate important updates about your journey
• Process payments securely through PayHere.lk
• Maintain booking records for our operational requirements
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Payment Information Security

All payment transactions are processed through PayHere.lk, Sri Lanka's leading payment gateway. We do not store your credit card or banking details on our servers. PayHere.lk uses industry-standard encryption and security measures to protect your financial information.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processing: With PayHere.lk for secure payment transactions
• Legal Requirements: When required by law, court order, or government authorities
• Service Providers: With trusted partners who assist us in operating our booking system (under strict confidentiality agreements)

5. Data Retention

We retain your booking information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax, accounting, legal requirements)
• Resolve disputes and enforce our agreements

Generally, we keep booking records for a minimum period as required by Sri Lankan law and business needs.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Opt-out of promotional communications (booking confirmations will still be sent)

7. Cookies and Tracking

Our website uses essential cookies to:

• Maintain your booking session
• Remember your seat selections during the booking process
• Ensure secure access to your booking information

We do not use tracking cookies for advertising purposes.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please have a parent or guardian complete the booking on your behalf.

9. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure database storage with access controls
• Regular security updates and monitoring
• Limited access to personal information on a need-to-know basis

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of Sri Lanka. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Sri Lanka.